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In our last annual report to you, we outlined a five-point plan to return the Company to profitability and improve our brands. Focused on financial re-engineering and operational improvements, our plan included the retirement of nearly $300 million in debt, a 20 percent reduction in corporate general and administrative costs, an intensified effort at each of our brands on the customer experience and restaurant fundamentals, and a product strategy focused on quality versus price. This plan was designed to position the Company to operate profitably. This fiscal year, we reported a profit before the cumulative effect of the accounting change for goodwill—our first reported profit on any basis since 1999.
FINANCIAL RE-ENGINEERING
INCREASING PROFITABILITY BY IMPROVING OUR BRANDS Severe winter weather conditions in the Midwest and Southeast that befell us in the latter half of the year impacted sales in our industry. Rising insurance-related and utility costs also impacted margins. Although we have historically been able to offset these pressures by implementing price increases, the competitive climate made this practice difficult. Nonetheless, we were successful in operating the Company at a profit during the year and increasing gross margins. We should note that we benefited from several non-recurring transactions, including a $9.2 million one-time income tax refund and gains of $9.2 million from sales of Checkers Drive-In Restaurants, Inc. stock, in addition to approximately $3 million in gains on the retirement of convertible debt. We believe that we are resetting consumer expectations for quality and price at each of our brands by offering such premium products as the award-winning Six Dollar Burger®—the only quick-service burger to receive the 2002 Silver Skillet award from Restaurant Business magazine—and the new Thickburger menu at Hardee's. We believe this strategy will allow us to improve both sales and profitability over the long-run at each of our brands. |
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CARL'S JR.® In the face of the circumstances previously described, same-store sales for the year increased nearly one percent on top of a prior year increase of three percent. End of year product introductions—including our Chili Burgers—helped us to improve last year's sales gains. Average unit volumes (AUVs) at company-operated restaurants were strong at $1.15 million, gross margins were approximately 22 percent, and operating income for the brand, excluding facility action charges, was $57 million.
HARDEE'S® The strategy behind the Revolution was to address Hardee's market position as the discount, variety brand. At the heart of the Revolution is our new Thickburger menu. This streamlined menu focuses on premium quality 1/3-pound, 1/2-pound, and 2/3-pound Angus beef burgers. In addition to using Angus beef for the burgers, virtually all of the ingredients in our sandwiches have been improved. The conversion process includes substantial menu deletions of up to 40 products. In part because explanatory media is only rolled-out once an entire market is converted to the new menu, the menu deletions have had an initial impact on our sales. Our Thickburger strategy was developed with our franchisees input and tested in the field and is intended to improve performance at the brand by attracting consumers who are willing to pay more for exceptional quality and taste. We are finding that the new strategy at Hardee's has become more than the sum of its parts. By offering a product our crew is proud to serve, morale has improved, and with that, the overall customer experience. Much was accomplished in fiscal 2003 toward repositioning Hardee's. By the end of the year, we successfully installed charbroilers in nearly 100 percent of company-operated stores and converted nearly 80 percent of company-operated stores to the Star-Hardee's format. During the year, we also continued to transition the Hardee's brand from one that relied heavily on variety and discounting to one that focused on a select number of premium products. Implementing our new menu strategy by deleting many menu items likely contributed to negative same-store sales of 2.2 percent for the year. However, we believe it also allowed us to realize an improvement in gross margins. Margins also benefited from our past decisions to close unprofitable restaurants. For the year, Hardee's reported gross margins of 11.1 percent, versus 9.6 percent in the prior year.
ACQUISITION OF SANTA BARBARA RESTAURANT GROUP (SBRG) Our acquisition of SBRG also gave us the opportunity to enter the emerging fresh-Mex, fast-casual segment through the La Salsa Fresh Mexican Grill® brand. Although La Salsa was not our core focus during the year, we expect the concept to be an important area of growth for us in the future.
LOOKING AHEAD
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